T&S Brass Warranty Information
T&S Brass - Product Quality
T&S set the quality standard in the industry for almost 50 years. Our company is among the first commercial plumbing manufacturers to be registered by UL to ISO 9001:2000 certification, the most stringent certification received by a corporation. Our castings are heavier commercial grade for quality and durability you can see and feel. Every product is inspected, not just a random sampling. And they are made with pride in the USA. We have the quality you can count on.
T&S Quality Policy: The employees of T&S Brass and Bronze will provide a superior quality product that meets or exceeds customer requirements accompanied by exceptional customer service before and after the sale while constantly striving to continuously improve the effectiveness of the quality management system.
At T&S Brass and Bronze Works Inc., our products are warrented to be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
Liability is limited thereunder to factory repair and/or replacement of material found to be defective, after examination by T&S Brass and Bronze Works Inc., during the warranty period. No claims for labor, shipping costs or consequential damages will be accepted or honored.
Replacement and/or repair under this warranty will be made within a reasonable time after receipt by T&S Brass and Bronze Works Inc. of the allegedly defective item.
Items that have received secondary finishing or have been altered in any way after purchase are not covered by this warranty. Claims resulting from damaged cartons must be filed with the carrier.
Some states do not allow limitations on how long an implied warranty lasts or on the exclusion of incidental or consequential damages. All the limitations or exclusions apearing herein may not be permitted by your state and, therefore, your local statutes should be consulted with respect thereto or with respect to any other rights which your state statutes may specifically confer on you.
After receiving proper authorization, all returns of merchandise which are claimed defective under this warranty must be sent to T&S Brass and Bronze Works, Inc., 2 Saddleback Cove, Travelers Rest, South Carolina 29690, clearly marked to the attention of Warranty Repair Department. All shipping charges are to be paid by the customer.
As a leader in quality manufacturing, T&S proudly displays the certifications of the International Standardization Organization (ISO), Underwriters Laboratories (UL), and CSA International (Canadian Standards Association). These certifications demonstrate that T&S consistently delivers the quality products and services on which its customers depend.
The company’s ISO-9001:2000 certification is based on an evaluation of its performance of the jobs and processes that potentially affect product quality. By proving itself under these strict regulations, T&S guarantees its products will be manufactured to the highest standards in the industry with the finest craftsmanship possible.
Underwriters Laboratories plays a key role in the T&S certifications to the ISO-9001:2000 standard. As the Quality Systems Registrar, UL was responsible for the entire registration process and will oversee periodic assessments to help T&S maintain its goal of exceeding customer expectations for quality manufacturing and service.
The CSA International certification T&S holds is further demonstration of the company’s commitment to the needs of its customers and their communities. Following an evaluation for both the leaching of contaminants into drinking water from faucets and the mechanical quality standards. CSA International certified T&S to the ANSI/NSF Standard 61, Section 9 regulation for Drinking Water Systems (Health Effects). In short, this recognition certifies that T&S products are both safe for use within any drinking water system and adhere to the mechanical quality standards for ease of installation, operation and reliability.
Holding certifications from three organizations recognized around the world is yet another demonstration of the T&S dedication to deliver quality to customers around the world.
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