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Order Status
How fast can I get the item I need?
  We do not list active stock so please call us to check the availability of your item. We do offer express options and many items can ship directly from the manufacture.
I do not know what part I need to order. Can you help me?
  Of course! Send photos of the item(s) you need to our tech team, tech@chicagofaucetshoppe.com, and we will get back to you in 24-48 business hours.
My order is in processing. What does this mean?
  All orders will show in the processing stage until they ship. Please email customerservice@chicagofaucetshoppe.com or call us to check on the time frame for your order.
Your website shows the item as discontinued and there is no add to cart button. Do you have this in stock?
  Unfortunately, if you can not add the item to your cart and we have it listed as discontinued we do not currently have any stock.
When will my order ship?
  We do not list active stock. Please call or email customerservice@chicagofaucetshoppe.com to check the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How do I change quantities or cancel an item in my order?
  Please call us with your order number to make any changes to your order once it has been placed.
How do I track my order?
  You will receive a shipment confirmation email when your order has shipped and tracking information within 24-48 hours of shipment. If your order has shipped please click the "My Account / Order Status" link at the top right-hand side of our site to track your order.
How much does shipping cost?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the checkout page where you will be offered shipping method options and their prices.
My order never arrived.
  If your order has shipped please check the tracking information with the carrier provided. If the status shows delivered but you do not see your package, please check with neighbors and call the carrier to see where they left the package. If the package cannot be located please call or email customerservice@chicagofaucetshoppe.com.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
An item is missing from my shipment.
  Claims for missing items from a shipment must be made within 72 hours of delivery. Please email customerservice@chicagofaucetshoppe.com with photos of all the items you received and what you are missing. Missing items will only be replaced, a credit will not be given.
How do I return my product?
  All parts are final sale. Please email customerservice@chicagofaucetshoppe.com with any questions regarding returns. All returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. Once your item has been delivered to us, please allow 7-10 business days to see a refund on your account. A minimum 15% restocking fee will apply.
I received the wrong product.
  Claims for wrong items from a shipment must be made within 72 hours of delivery. Please email customerservice@chicagofaucetshoppe.com with photos of all the items you received. Incorrect items will only be replaced, a credit will not be given.
My product is missing parts.
  Claims for missing items from a shipment must be made within 72 hours of delivery. Please email customerservice@chicagofaucetshoppe.com with photos of all the items you received and what you are missing. Missing items will only be replaced, a credit will not be given.
When will my backorder ship?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. Please email customerservice@chicagofaucetshoppe.com to check the status of your items.