Return Policy / Terms and Conditions
If you have any questions or concerns regarding our store policy, please contact customer service at (800) 969-8625 or [email protected].
- There is a minimum 15% re-stocking fee will be applied on all returned/cancelled items. This fee applies to all Non-Shipped orders or sameday cancellations. Restock fees will be determined by which brand faucet you have purchased and on the terms of the manufacturers restock policies. (please contact our office to find out what restock fee applies to which brand) All delivered/completed orders must be returned within 10 business days of delivery. Google Checkout orders automatically agree to the ChicagoFaucetShoppe.com store policy and conditions at time of check-out.
- All faucet returns or cancellations: Must be packaged with the original receipt and contents in manufacturer's original packaging
- All qualifying returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. All returned products without an RGA number will be refused delivery.
- All Exchanges: Are subject to a store credit unless exchanged with a product of equal or greater value.
- All Refunds: Will be issued by Check and sent via US Postal Service. All refund Checks will be mailed within 2 weeks (10 business days) of notice.
- Defective Products: May be exchanged within 14 Days of delivery (10 business days). Absolutely no refunds on defective products. Exchange Only. There will be no refunds or credits issued on installed or used products.
- ALL PARTS ARE NON RETURNABLE AND NON-EXCHANGABLE.
This includes:
- Stems
- Cartridges
- Spray Heads / Side Sprays
- Aerators
- Handles, Buttons, Inserts
- Spouts
- Hoses
- Strainers, Drains, Waste/Overflows
- Soap/Lotion Dispensors
- Washers / Gaskets
- Trim Kits / Escutcheons
- Rough-In Valves
- Towel Bars, Hooks, Rings, Toilet Plungers
- Supply Lines, Supply Arms, Hoses
- Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
- Adapters, Fittings and Repair Kits
- Tools, Shower Curtains, Shower Liners,
- All Non-complete assemblies
- MAKE SURE YOU ARE LOOKING AT THE CORRECT PARTS BEFORE YOU PLACE YOUR ORDER . *** YOU BUY IT, YOU OWN IT. ***
- There are no returns or exchanges on Jaclo Decorative Products
- Urinals, Toilets, Sinks, and Tubs are non-cancellable and non-returnable
- Chicagofaucetshoppe.com is not responsible for return shipping costs or international duty taxes. This includes faucets and parts that must be shipped to and from customer due to warranty issues.
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ChicagoFaucetShoppe.com is does not offer "Free Shipping" options for international orders, regardless of product or website specials, promotions and advertisments. ”Free Shipping” applies to orders shipping within the United States and excludes Hawaii and Alaska.
- By Checking the "I Agree" button on the store checkout page, you agree to have read, understood, and accept the ChicagoFaucetShoppe.com store policies and terms/conditions.
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SHIPPING |
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Please send all returns care of: |
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ChicagoFaucetShoppe.com
ORDER #: ----------
3844 N Elston Ave.
Chicago , IL 60618 |
- In-Stock Items are shipped 1-3 business days after order is completed.
- Non-Stock, Out-of-Stock, and large quantity orders may be subject to drop shipping direct from Manufacturer. Items will be shipped within 1-8 weeks** depending on the size of the order. You will be notified immediately if back-ordering occurs.**
- PLEASE CALL US FOR MORE INFORMATION ON LEAD TIMES AND ORDERING!
** Shipping is based on the Manufacturer's shipping terms.
We use UPS as our primary form of shipping.
All questions please email to: [email protected]
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