ChicagoFaucetShoppe.com - Website & Store Policy Chicago Faucet Shoppe Store Policy
CHICAGOFAUCETSHOPPE.COM - STORE POLICY
A minimum 15% re-stocking fee will be applied on all returned/canceled items. This fee applies to all Non-Shipped orders or same day cancellations. Restock fees will be determined by which brand faucet you have purchased and on the terms of the manufacturers restock policies. (please contact our office to find out what restock fee applies to which brand) All delivered/completed orders must be returned within 10 business days of delivery. Google Checkout orders automatically agree to the ChicagoFaucetShoppe.com store policy and conditions at time of check-out.
All faucet returns or cancellations: Must be packaged with the original receipt and contents in manufacturer's original packaging
All qualifying returnsmust have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. All returned products without an RGA number will be refused delivery.
All Exchanges: Are subject to a store credit unless exchanged with a product of equal or greater value.
All Refunds:Will be issued by Check and sent via US Postal Service. All refund Checks will be mailed within 2 weeks (10 business days) of notice.
Defective Products: May be exchanged within 14 Days of delivery (10 business days). Absolutely no refunds on defective products. Exchange Only. There will be no refunds or credits issued on installed or used products.
ALL PARTS ARE NON RETURNABLE AND NON-EXCHANGABLE. This includes:
MAKE SURE YOU ARE LOOKING AT THE CORRECT PARTS BEFORE YOU PLACE YOUR ORDER . *** YOU BUY IT, YOU OWN IT. ***
There are no returns or credit-exchanges on Jaclo Decorative Products.
All Jaclo exchanges must be within 10 business days and will only apply to the same product. Refer to Jaclo Warranty on all claims.
Orders for Urinals, Toilets, Sinks, and Tubs cannot be canceled, and are non-returnable
Chicagofaucetshoppe.com is not responsible for return shipping costs or international duty taxes. This includes faucets and parts that must be shipped to and from customer due to warranty issues.
ChicagoFaucetShoppe.com is does not offer "Free Shipping" options for international orders, regardless of product or website specials, promotions and advertisements. Free Shipping Promotion applies to orders shipping within the United States, excluding Hawaii and Alaska.
By Checking the "I Agree" button on the store checkout page, you agree to have read, understood, and accept the ChicagoFaucetShoppe.com store policies and terms/conditions.
SHIPPING
Please send all returns care of:
ChicagoFaucetShoppe.com ORDER #: ----------
3844 N Elston Ave.
Chicago , IL60618
In-Stock Items are shipped 1-3 business days after order is completed.
Non-Stock, Out-of-Stock, and large quantity orders may be subject to drop shipping direct from Manufacturer. Items will be shipped within 1-8 weeks** depending on the size of the order. You will be notified immediately if back-ordering occurs.**
All orders over $100 may require a signature
release from UPS upon delivery of a package. Any re-routing may be
subject to a charge from UPS or ChicagoFaucetShoppe.com
Any package that is refused delivery or returned to our warehouse due
to an undeliverable address will be subject to a $10 return handling
fee.
PLEASE CALL US FOR MORE INFORMATION ON LEAD TIMES AND ORDERING!
** Shipping is based on the Manufacturer's shipping terms.
