ChicagoFaucetShoppe.com - Website & Store Policy
Chicago Faucet Shoppe Store Policy

ChicagoFaucetShoppe.com Store Policy

PLEASE CALL US AT 800-969-8625 FOR AVAILABILITY OF ALL ITEMS. We do not list active stock on our website at this time.


Identification:

  • Email us at tech@chicagofaucetshoppe.com to get your parts/faucet identified. Please allow 24 hours for us to email you back regarding your identification.

Shipping:

  • Orders typically process and ship in 1-3 business days, regardless of shipping method chosen*.
  • If you need your item(s) shipped same day, please call our customer service team at 800-969-8625 as early as possible. We will try our best to accommodate your request, but there is no guarantee that your items can ship the same day.
  • If your order is on an extended lead time of 3+ weeks, a team member will notify you. Once you agree to the backorder timeline, these items are non-cancelable. If you want your order split-shipped, a fee may apply.

*This includes FedEx Priority and Standard Overnight, FedEx 2 day, FedEx 3 Day, FedEx Ground, FedEx Home Delivery and USPS (United States Postal Service).

Cancelations:

  • Please call our customer service team if you need to cancel your order. If your order has already shipped to us from our supplier(s), a minimum 15% restocking fee will apply.

Faucets:

  • Faucets are eligible for return if they are unused, in original packaging and within two weeks of delivery. Please contact our customer service team to receive a Return Goods Authorization number (RGA). A minimum 15% restocking fee will apply. This fee is determined by the terms of the manufacturers' restocking policies.

Parts:

  • If you're unsure about the item you need, please email your part(s) photos to tech@chicagofaucetshoppe.com so we can help identify them for you before placing your order.
  • All parts are final sale. These include:
    • Stems
    • Cartridges
    • Spray Heads / Side Sprays
    • Aerators
    • Toilet Seats (All Bemis Products)
    • Handles, Buttons, Inserts
    • Spouts
    • Hoses
    • Strainers, Drains, Waste/Overflows
    • Soap/Lotion Dispensers
    • Washers / Gaskets
    • Trim Kits / Escutcheons
    • Rough-In Valves
    • Towel Bars, Hooks, Rings, Toilet Plungers
    • Supply Lines, Supply Arms, Hoses
    • Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
    • Adapters, Fittings and Repair Kits
    • Tools, Shower Curtains, Shower Liners
    • All Non-complete assemblies
    • Drinking Fountains / Coolers
    • There are no returns on Jaclo Products
    • Orders for Urinals, Toilets, Sinks, Drinking Fountains, Coolers and Tubs are non-cancelable once ordered.

Defective Products:

Missing Items:

  • Claims for missing items from a shipment must be made within 72 hours of delivery.

Returns:

  • All returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. The customer is responsible for return shipping costs or international duty taxes. Once your item has been delivered to us, please allow 7-10 business days to see your refund on your account. A minimum 15% restocking fee will apply.

Refunds:

  • Once our customer service representative has processed your refund, please allow 2-5 business days to see the refund on your account. Some orders may not be eligible for a direct refund back to the card used, in which case, a check will be written and mailed. Please allow 5-7 business days to receive your check.

Other Information:

  • Non-Stock, Out-of-Stock, and large quantity orders may be subject to drop-shipping directly from Manufacturer.
  • All orders over $100 may require a signature release from FedEx upon delivery of a package. If you would like to request signature required, please call us before order placement.
  • Any re-routing of an already shipped package is subject to a $20 address correction fee. Any package that is refused delivery or returned to our warehouse due to an undeliverable address will be subject to a $10 return handling fee. A re-shipping fee will also apply to all returned shipments.
  • Orders with an unusually large item or large quantities of an item may be subject to an additional shipping fee as our online shipping calculator may not accurately provide the total shipping cost for your order. In most cases, this is not an issue. However, in the case of a large shipping rate discrepancy, you will be notified of the difference, and your order held pending your reply.
  • ChicagoFaucetShoppe.com does not offer "Free Shipping" options for international orders, regardless of product or website specials, promotions, and advertisements.
  • By checking the "I Agree" button on the store checkout page, you agree to have read, understood, and accepted the ChicagoFaucetShoppe.com store policies and terms/conditions.

If you read this far, tell us a joke in the comments section when you place an order, and we will send you some exclusive CFS swag! 🤣👍