- Website & Store Policy
Chicago Faucet Shoppe Store Policy

  • Orders typically process and ship in 1-3 business days. If your order is on an extended lead time of 3+ weeks, you will be notified by our team members. If you are concerned about your shipping lead time, please contact our customer service team at any time.
  • A minimum 15% re-stocking fee will be applied on all qualifying returned/canceled items. This fee applies to all non-Shipped orders or same day cancellations. We do not accept returns or exchanges on parts. All parts are final sale. (please see list below) Restock fees will be determined by which brand faucet you have purchased and on the terms of the manufacturers restock policies. (please contact our office to find out what restock fee applies to which brand) All delivered/completed orders must be returned within 10 business days of delivery.
  • All faucet returns or cancellations: Must be packaged with the original receipt and contents in manufacturer's original packaging
  • All qualifying returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. All returned products without an RGA number will be refused delivery.
  • All Exchanges: Are subject to a store credit unless exchanged with a product of equal or greater value.
  • All Refunds: Will be issued by Check and sent via US Postal Service. All refund Checks will be mailed within 2 weeks (10 business days) of notice.
  • Defective Products: May be exchanged within 14 Days of delivery (10 business days). Absolutely no refunds on defective products. Exchange Only. There will be no refunds or credits issued on installed or used products.
    This includes:
    • Stems
    • Cartridges
    • Spray Heads / Side Sprays
    • Aerators
    • Toilet Seats (All Bemis Products)
    • Handles, Buttons, Inserts
    • Spouts
    • Hoses
    • Strainers, Drains, Waste/Overflows
    • Soap/Lotion Dispensers
    • Washers / Gaskets
    • Trim Kits / Escutcheons
    • Rough-In Valves
    • Towel Bars, Hooks, Rings, Toilet Plungers
    • Supply Lines, Supply Arms, Hoses
    • Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
    • Adapters, Fittings and Repair Kits
    • Tools, Shower Curtains, Shower Liners,
    • All Non-complete assemblies
  • There are no returns or credit-exchanges on WATTS products.
    • All WATTS items are final sale and are non returnable/non exchangeable under any circumstance.
  • There are no returns or credit-exchanges on Jaclo Decorative Products.
    • All Jaclo exchanges must be within 10 business days and will only apply to the same product. Refer to Jaclo Warranty on all claims.
  • Orders for Urinals, Toilets, Sinks, and Tubs cannot be canceled, and are non-returnable
  • is not responsible for return shipping costs or international duty taxes. This includes faucets and parts that must be shipped to and from customer due to warranty issues.
  • does not offer "Free Shipping" options for international orders, regardless of product or website specials, promotions and advertisements. Free Shipping Promotion applies to orders shipping within the United States, excluding Hawaii and Alaska.

  • By Checking the "I Agree" button on the store checkout page, you agree to have read, understood, and accept the store policies and terms/conditions.


Please send all returns care of:
ORDER #: ----------

3863 N Elston Ave.

Chicago , IL 60618

  • In-Stock Items are shipped 1-3 business days after order is completed.
    Regardless of delivery method selected during checkout. This includes the following shipping methods: Next Day Air, 2nd Day Air, 3 Day Express, Ground and Home Delivery.
  • Non-Stock, Out-of-Stock, and large quantity orders may be subject to drop shipping direct from Manufacturer. Items will be shipped within 1-8 weeks** depending on the size of the order. You will be notified immediately if back-ordering occurs.**
  • All orders over $100 may require a signature release from FedEx upon delivery of a package. Any re-routing may be subject to a charge from FedEx or
  • Any package that is refused delivery or returned to our warehouse due to an undeliverable address will be subject to a $10 return handling fee.
  • If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

** Shipping is based on the Manufacturer's shipping terms.


Chicago Faucet Shoppe uses FedEx as our primary form of shipping.
Orders fulfilled by the factory warehouses may ship UPS or USPS.

All general questions and order info please email: