- Website & Store Policy
Chicago Faucet Shoppe Store Policy Store Policy

PLEASE CALL US AT 800-969-8625 FOR THE AVAILABILITY OF ALL ITEMS. Most items do not list active stock on our website at this time.

FedEx, UPS & USPS are not guaranteeing delivery dates/times. This includes all express shipments and ground deliveries. Refunds will not be issued for delays.


  • Your credit card will be charged at the time your order is placed.


  • Please call our customer service team if you need to cancel your order. If your order has already shipped to us from our supplier(s), unfortunately, your order is non-cancelable.


  • Refunds are not being issued for delays in transit per carriers. Please see the carrier website for more information. If your package is delayed, we can file a claim with the carrier with no guarantee of a refund. The refund is at the discretion of the carrier.
  • In-stock orders typically ship within 3 business days, regardless of the shipping method chosen*.
  • If you need your item(s) shipped the same day, please call our customer service team at 800-969-8625 as early as possible. This only applies to orders placed with FedEx Express Saver, FedEx 2-Day, or FedEx Overnight as the shipping method. We will try our best to accommodate your request, but there is no guarantee that your items can ship on the same day.
  • Depending on availability, out-of-stock orders typically ship within 10-15 business days. Most items do not list active stock. Please call in to check this.
  • If your order is on an extended lead time, a team member will notify you. Once you agree to the back order timeline, these items are non-cancellable.
  • All orders ship complete regardless of stock status. If you want your order split-shipped, a fee may apply.
  • International Shipping: Our rates exclude additional fees, including but not limited to international duties, taxes, products with crating fees, weight restrictions, or porcelain items. The recipient assumes responsibility for all duties and taxes associated with importing the goods into their country.

*This includes FedEx Priority and Standard Overnight, FedEx 2-day, FedEx 3-Day, FedEx Ground, FedEx Home Delivery, and USPS (United States Postal Service).

Lost Packages:
Please see below regarding our lost package procedure depending on the shipping method chosen.

  • FedEx If your package has not been scanned for 2 business days please send an email to customer service at [email protected] so we can start a search with FedEx. If your package can not be located after 8 business days, we will send out a replacement order.
  • USPS Priority Mail If your package has not been scanned for 2 business days and it shipped 6 or more days ago, please send an email to [email protected] so we can begin a search. If your package can not be located after 15 business days after shipment, we will send out a replacement order.
  • If your package shows delivered but you did not receive it, please check with your neighbors. If you still can not locate the package, contact either your local post office or FedEx to find out where they left the package.

Undeliverable Packages:

  • Any re-routing of an already shipped package is subject to a $20 address correction fee.
  • Any package that is refused delivery or returned to our warehouse due to an undeliverable address will be subject to a $10 return handling fee. A re-shipping fee will also apply to all returned shipments.


  • Faucets are eligible for return if they are unused, in original packaging, and within two weeks of delivery. All products must be returned in brand new and resaleable condition. Please email our customer service team at [email protected] to receive a Return Goods Authorization number (RGA). A minimum 20% restocking fee will apply. This fee is determined by the terms of the manufacturers' restocking policies.

All Parts Are Final Sale:

  • If you're unsure about the item you need, please email your pictures and any identifying brand information you have about your product to [email protected].
  • These include but are not limited to:
    • Stems
    • Cartridges
    • Spray Heads / Side Sprays
    • Aerators
    • Toilet Seats (All Bemis Products)
    • Handles, Buttons, Inserts
    • Spouts
    • Hoses
    • Strainers, Drains, Waste/Overflows
    • Soap/Lotion Dispensers
    • Washers / Gaskets
    • Trim Kits / Escutcheons
    • Rough-In Valves
    • Towel Bars, Hooks, Rings, Toilet Plungers
    • Supply Lines, Supply Arms, Hoses
    • Flappers, Trip Levers, Flush Valves, Ballcocks (Fill Valves)
    • Adapters, Fittings and Repair Kits
    • Tools, Shower Curtains, Shower Liners
    • All Non-complete assemblies
    • Drinking Fountains / Coolers
    • All Jaclo Products
    • Orders for Urinals, Toilets, Sinks, Drinking Fountains, Coolers and Tubs are non-cancelable once ordered.

Replaced Items:

  • If your part has been replaced but only the part number has been updated and the product remains the same, you will receive an email notifying you of this change and your order will be processed.
  • If your part has been replaced and the product itself has been changed, your order will be placed on hold and you will be contacted by customer service. You may be responsible for the cost of the replacement item.

Defective Products:

  • Please email photos/videos and your order number to our customer service team at [email protected] regarding any defective products you may have received within 1 week of delivery.


  • Please email photos/videos and your order number to our customer service team at [email protected] regarding any warranty claims. We will let you know if we can handle the warranty on your behalf or if you will have to go through the manufacturer directly.

Missing Items:

  • Claims for missing items from a shipment must be made within 72 hours of delivery. Please email our customer service team at [email protected] with photos of all the items you received and what you are missing. Missing items will only be replaced, a credit will not be given.


  • All returns must have a Return Goods Authorization number (RGA), which can be obtained by contacting our customer service department. Once your item has been delivered to us, please allow 7-10 business days to see a refund on your account. A minimum 20% restocking fee will apply.

Product Refunds:

  • Once our customer service representative has processed your refund, please allow 2-5 business days to see the refund on your account. Some orders may not be eligible for a direct refund back to the card used, in which case, a check will be written and mailed. Please allow 5-7 business days to receive your check.

Other Information:

  • Non-Stock, Out-of-Stock, and large-quantity orders may be subject to drop-shipping directly from the manufacturer.
  • All orders over $100 may require a signature release from FedEx upon delivery of a package. If you would like to request a "signature required", please call us before order placement.
  • Orders with an unusually large item or large quantities of an item may be subject to an additional shipping fee as our online shipping calculator may not accurately provide the total shipping cost for your order. In most cases, this is not an issue. However, in the case of a large shipping rate discrepancy, you will be notified of the difference, and your order held pending your reply.
  • does not offer "Free Shipping" options for international orders, regardless of product or website specials, promotions, and advertisements.
  • By checking the "I Agree" button on the store checkout page, you agree to have read, understood, and accepted the store policies and terms/conditions.

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