Help

Our call center hours are from 9:30 AM (CST) to 3:00 PM (CST). If you need to reach us outside of these hours, please email our team at customerservice@chicagofaucetshoppe.com. Thank you.

Find quick answers to your questions below...

Order Status
• How fast can I get the item I need?
• I do not know what part I need to order. Can you help me?
• My order is in processing. What does this mean?
• Your website shows the item as discontinued and there is no add to cart button. Do you have this in stock?
• When will my order ship?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• How much does shipping cost?
• My order never arrived.
• What is the return policy?
• An item is missing from my shipment.
• How do I return my product?
• I received the wrong product.
• My product is missing parts.
• When will my backorder ship?

My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.

International Shipping
• Do you ship to my country?
• What are my payment choices?

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• We'd love to hear from you!
• How do I contact you?

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