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  0 of 1 people found the following review helpful:
 
4 of 5 Who do you call? December 11, 2020
Reviewer: Phillip Norman from Lake Oswego, OR United States  
A tiny plastic link between the lever and the valve cylinder of a KWC kitchen faucet disintegrated without abuse. I expected apology and free replacement. Only Chicago Faucet Shoppe stocked the flimsy part sure to break again, and took excessive $20. KWC in USA and my plumbing store together invested more than an hour identifying the needed part, with no compensation and no learning. This service isn't sustainable.  Should we know to call Chicago Faucet Shoppe, first? I doubt they are now equipped to do the difficult forensics.

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