KWC Z.534.852.000 kitchen spray KWC DOMO A225, chrome

Works perfectly. Responsive and timely service.

Working with Chicago Faucet Shoppe is always a pleasure! Everyone is so nice to deal with and all my orders have been efficiently expedited.

Works great, and I appreciate that you shipped it very quickly; thanks! - GA

Customer service turn around time was very quick. Correct part was identified and delivered.

They had the right part and in stock. Fast shipping. All good.

No indication on the product page that there were two options, one of which would not fit. So I got the wrong product , paid for shipping both ways and was charged a re-stocking fee. Total out of pocket $50 . Customer service called my attention to the existence of the other item which was twice as expensive ,which I declined. No courtesy concession.

Don’t think I can replace a discontinued faucet spray. Price is right and it work beautifully. Thanks!

I purchased a KWC faucet online (order #439315). It was the incorrect item because the screw threads were not compatible to the base of my faucet. I sent an email including pictures and asked for help in ordering another faucet. After several day, I never heard anything back. I then packed the new faucet (which had never been used) and sent it back to you along with pictures and again requested help in ordering the correct faucet. Again, I never heard back from you. After one more week, I contacted you by phone on Dec 18. I was told that there was a restock fee of 25% I reordered the correct part today (#440631) I asked the customer service agent about your policy of charging a 15% restock fee if I reordered and was told that the reorder had to be done at the same time as the return. Why do I have to pull teeth to get someone to help me with my order and then be told that I waited too long make another reorder and therefore I will be charged a 25% restock. Frustrated!

Chicago faucets found a faucet that has been discontinued for years. I could not afford the entire faucet, just the head and they found a new one at a discounted price and delivered it at lightning speed. Thank you. My wife loves it